| Order Status |
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| Has my order shipped? |
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Please call customer service toll free at 1-800-274-0997 and a live person will assist you. |
| How do I change quantities or cancel an item in my order? |
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Click the "My Account / Order Status" link at the top right hand side of our site to view orders you have placed. Then click the "Change quantities / cancel orders" link to find and edit your order. Please note that once an order has begun processing or has shipped, the order is no longer editable. When that is the case, please call customer service toll free at 1-800-274-0997 and a live person will assist you. |
| How do I track my order? |
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Please call customer service toll free at 1-800-274-0997 and a live person will assist you. |
| My order never arrived. |
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We apologize for the inconvenience. Please call customer service toll free at 1-800-274-0997 and a live person will assist you. |
| An item is missing from my shipment. |
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We apologize for the inconvenience. Please call customer service toll free at 1-800-274-0997 and a live person will assist you. |
| My product is missing parts. |
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Click the "My Account / Order Status" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance. |
| When will my backorder arrive? |
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Backordered items depend on the type of product and the quantity ordered. Please call customer service toll free at 1-800-274-0997 and a live person will assist you. |
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